Refund policy

Black Kitty 90-Day Satisfaction Guarantee

Real change takes consistency. That's why we ask every woman to give Black Kitty Bites a full 90 days, and why we stand behind those 90 days with a money-back guarantee.

Who qualifies

The guarantee covers a full 90-day supply bought directly from getblackkitty.com:

Buy 2 Get 1 Free (3 pouches), as a one-time purchase or on Subscribe & Save, or
A 1-pouch Subscribe & Save plan with at least 3 consecutive monthly deliveries.

A single 1-pouch order on its own does not qualify.

The conditions

Take Black Kitty Bites every day for the full 90 days, exactly as directed: 2 bites every morning.
Contact us between day 90 and day 120 after your first delivery.

How to request your refund

Email hello@getblackkitty.com with the subject line "90-Day Guarantee Request" and include:

Your full name
Your order number(s)
A few words about your experience

You don't need to send the pouches back.

When you'll get your money

Once we've confirmed your eligibility and proof of purchase, we'll refund your qualifying order to your original payment method within 5 business days. Your bank or card provider may take a few extra days to show it.

What isn't covered

A single 1-pouch order on its own
Requests made before you've completed the 90 days, or more than 120 days after your first delivery
Orders not bought directly from getblackkitty.com, including from resellers or marketplaces
More than one guarantee request per customer, household or payment card
Requests without proof of purchase
Requests that show signs of abuse or misuse, which we may decline

Damaged, lost or wrong items

If your order arrives damaged, goes missing or isn't what you ordered, email us within 7 days of delivery (or of the expected delivery date) with your order number and a photo if possible. We'll make it right. Orders with Shipping Protection are re-shipped free of charge.

Cancelling an order

Orders are processed within 24 hours. To cancel an order before it ships, email us within 12 hours of placing it. Once an order has shipped, it can't be cancelled.

All other sales

For health and safety reasons, we can't accept returns of opened products. Outside the 90-Day Satisfaction Guarantee and the damaged, lost or wrong-item cases above, all sales are final.