Cancellation policy

Subscription Policy

How your subscription works

• When you choose Subscribe & Save, you'll receive the bundle you picked (1 pouch, or Buy 2 Get 1 Free) on the delivery schedule shown at checkout, at the subscription price shown at checkout.
• Your saved payment method is charged automatically on each billing date. Each delivery is billed separately.
• Your subscription renews on that schedule until you cancel.
• Subscription pricing can't be combined with other discounts or promotions.

Pause, skip or cancel anytime

• Log in to your account at getblackkitty.com and go to Subscriptions. From there you can pause, skip a delivery, change your delivery date or cancel. No phone call, no fees, no minimum commitment.
• You can also email hello@getblackkitty.com and we'll do it for you.
• Changes and cancellations must be made at least 24 hours before your next billing date. Changes made after that take effect from the following billing date.
• Cancelling stops future deliveries. Orders already billed or shipped will still be delivered.

Renewal reminders

We'll email you a reminder a few days before each renewal, so you're never surprised by a charge.

Refunds on renewals

• Renewal charges are final once processed.
• Exception: a Buy 2 Get 1 Free subscription, or a 1-pouch subscription with at least 3 consecutive monthly deliveries, is covered for its first 90 days by our 90-Day Satisfaction Guarantee.

Price changes

If the subscription price ever changes, we'll email you at least 30 days before the new price applies. You can cancel anytime before then.

Failed payments

If a payment fails, we'll retry it and let you know by email. If payment still can't be collected after several attempts, your subscription will be paused until you update your payment method.

Questions?

Email hello@getblackkitty.com. We usually reply within 1 business day.