Shipping policy

Shipping Policy

Free shipping on every order

Standard shipping is free on all orders, with no minimum spend.

Processing time

Orders are processed within 1 business day (Monday to Friday, excluding public holidays). During holidays and busy sale periods, processing can take a little longer.

Where we ship

We currently ship to the United States, Canada and the United Kingdom.

Delivery times

Delivery times are counted in business days after your order has been processed.

Country	Standard (free)	Express
United States	5–8 business days	3–5 business days ([EXPRESS PRICE])
Canada	5–8 business days	3–5 business days ([EXPRESS PRICE])
United Kingdom	5–8 business days	3–5 business days ([EXPRESS PRICE])

These are estimates. Carrier and customs delays can occasionally add a few days.

Discreet packaging

Every order ships in a plain package. Nothing on the outside says what's inside. Nobody knows but you.

Tracking

As soon as your order ships, we'll email you a tracking number so you can follow it to your door.

Customs, duties and taxes

Delivery times depend on your destination and on customs processing. Customs delays, inspections, duties and taxes imposed by local authorities are beyond our control and are the customer's responsibility. They are not eligible for refunds, returns or chargebacks.

Lost, damaged or wrong orders

If your order arrives damaged or isn't what you ordered, email us within 7 days of delivery with your order number and a photo.
If your tracking hasn't moved for 7 days, or your order hasn't arrived within 7 days of the latest estimated delivery date, email us and we'll look into it with the carrier.
If tracking shows "Delivered" but you can't find it, check with neighbours and around your property, and wait 48 hours (carriers sometimes mark parcels delivered early). Then email us.
Orders with Shipping Protection are re-shipped free of charge if lost, stolen or damaged in transit.
Without Shipping Protection, we'll help you file a claim with the carrier.

Address changes and cancellations

Please double-check your shipping address at checkout. We can't be responsible for orders sent to an address entered incorrectly.
To change your address or cancel your order, email us within 12 hours of placing it. Once an order is being processed or has shipped, it can't be changed or cancelled.